You may be prompted to enter your prior password and confirm access with 2-Step Verification during this process. Your new Google account password should be a new, unique password you have not used any variation of anywhere else. Best business softwareīest Free Project Management Software for 2023Ĩ Best Enterprise Accounting Software for 2023 After you have enabled 2-Step Verification, make sure to preserve a copy of your backup codes. Enable 2-Step Verification for your account to make it much more difficult for anyone who may have obtained your password to access your account. If you are able to sign in to your account, you should take steps to restrict unwanted access. Follow the suggested steps, which will vary based on your account and specific issue.įigure A First, access the Google Account troubleshooter and select the most relevant of the nine available options. For example, when you choose You’re Having Trouble With 2-Step Verification, the system will offer an additional menu that allows you to select the specific verification issue. In some cases, you may be prompted to select an additional option. Try the Google account troubleshooterįrom a device you historically have used often with your Google account, open the account troubleshooter ( Figure A) and select the issue that most closely corresponds to your situation. You’re more likely to regain access to your account when you attempt recovery from an often used device in an often used location than if you try to sign in to your account on a device you’ve never used before in a new place. ![]() To do this, gather as many devices you have used your Google account on as possible and go to a location where you have used these devices often. If you use a standard Gmail account, you’ll need to attempt the account recovery process yourself. The admin should be able to help you reset your password and regain access to your account by signing in to the Admin console, going to Directory | Users, selecting the account from the list and choosing Reset Password. If you use a Google Workspace account for work, your next step is to contact your Google Workspace administrator. If that doesn’t work, you might worry because perhaps you’re unable to access your email, calendar, photos, files, contacts and notes, as well as Android app purchases from the Google Play Store. ![]() When you can’t sign in to your Google account, your first step is to re-enter your account information and password. For details, go to Turn on password recovery.When you can’t sign in to your Google account, try Google’s account recovery process to attempt to regain access. ![]()
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